Privacy policy

MAVENET GmbH (in the following “MAVENET” or “we” or “us”) is pleased about your visit of our internet pages as well as mobile applications (together also “online offer”) and about your interest in our company and our products.

MAVENET respects your privacy

The protection of your privacy when processing personal data as well as the security of all business data is an important concern for us, which we take into account in our business processes. We process personal data collected during your visit to our online offers confidentially and only in accordance with the statutory provisions.

Data protection and information security are part of our corporate policy.

Data controller

MAVENET is responsible for the processing of your data; exceptions are explained in this privacy policy.

Our contact details are as follows:

Altonaer Str. 92
13581 Berlin

Tel: +49 30 398 204 402

Processing of personal data


Personal data is all information relating to an identified or identifiable natural person, such as names, addresses, telephone numbers, e-mail addresses, contractual, booking and accounting data, which is an expression of a person’s identity.

We collect, process and use personal data (including IP addresses) only if there is a legal basis for doing so or if you provide us with such data,

e.g. where you have given your consent in the context of a registration.

Categories of data processed

The following categories of data are processed:

Communication data (e.g. name, telephone, e-mail, address, IP address) Processing purposes and legal basis

We and service providers commissioned by us process your personal data for the following processing purposes:

Provision of this online offer (legal basis: contractual performance)

To answer user queries in a chat board

(Legal bases: fulfilment of the contract or legitimate interest due to improvement of products/services).

To determine faults and for safety reasons

(Legal bases: fulfilment of our legal obligations in the area of data security and a justified interest in the elimination of disruptions and the security of our offers).

Own and third-party advertising as well as market research and coverage measurement to the extent permitted by law or if you have given us your consent.

(legal basis: consent or a legitimate interest on our part in direct marketing, as long as this is done in compliance with data protection and competition law).

Product or customer surveys by post

(legal basis: justified interest in the improvement of the products/services).

Note: If we use a market research institute for surveys, this institute will act exclusively on our behalf and according to our instructions.

Product or customer surveys by e-mail and/or telephone, provided you have expressly agreed to this

(legal basis: consent)

Note: If we use a market research institute for surveys, this institute will act exclusively on our behalf and according to our instructions.

Conducting competitions in accordance with the respective competition conditions (legal basis contract fulfilment).

Implementation of discount campaigns in accordance with the respective discount campaign conditions (legal basis for contract fulfilment).

Sending a newsletter with the consent of the recipient by e-mail or SMS/MMS (legal basis: consent)

Protection and defence of our rights

(legal basis: justified interest on our part in asserting and defending our rights).


If you wish to take advantage of services that require a contract, we ask you to register. In the course of registration, we collect the personal data required for the establishment and fulfilment of the contract (e.g. first name, surname, date of birth, e-mail address, details of the desired method of payment or account holder, if applicable) and any other data on a voluntary basis. Mandatory information is marked with a *.

Obligation to provide personal data

Please consider that as far as there is a contract between MAVENET and you, you have to provide those personal data, which are necessary for the initiation, execution and termination of the contractual relationship and for the fulfillment of the contractual obligations connected with it or which we are legally obligated to process. Without the provision of this information, we will not be able to enter into a contract with you, execute and terminate it.

As far as data processing within the scope of the use of this online offer is not necessary for the initiation, execution and termination of a contractual relationship or for the fulfilment of contractual obligations and is not required by law, the

provision of your data is voluntary. Please note that certain functionalities of our online offers or services cannot be used if the necessary data is not provided.

Log files

Whenever you use the Internet, your Internet browser automatically transmits certain information and we store it in log files.

The log files are stored by us for a short period of time to determine malfunctions and security reasons (e.g. to clarify attempted attacks) and then deleted. Log files whose further storage is required for evidentiary purposes are excluded from deletion until the respective incident has been finally clarified and may be passed on to investigating authorities in individual cases.

Log files (with or without a complete IP address) are also used for analysis purposes; see the section on web analysis.

In particular, the following information is stored in the log files:

IP address (Internet Protocol address) of the terminal device from which the online offer is accessed;

Internet address of the website from which the online offer was accessed (origin or referrer URL);

Name of the service provider through which the online offer is accessed; name of the files or information retrieved;

Date and time as well as duration of the retrieval; amount of data transmitted;

Operating system and information on the Internet browser used, including installed add-ons (e.g. for the Flash Player);

http status code (e.g. “request successful” or “requested file not found”).

Chat board

As part of this online offer, we offer you the possibility to get advice on the products and services we offer in the form of a chat.

While using the chat, the chat history is stored by us. After the chat has ended, this data is deleted at short notice, unless the chat is part of a support or service request. In the latter case, the content of the chat is assigned to your customer account and stored for the purpose of fulfilling the contract.


This online offer is not intended for children under 16 years of age.

Information disclosure

Transfer of data to other data controllers

Your personal data will only be transmitted by us to other data controllers if this is necessary for the fulfilment of the contract, if we or the third party have a legitimate interest in the transmission or if your consent has been given. Details of the legal basis can be found in the section Processing purposes and legal basis. Third parties may also be other companies of MAVENET. If

data is transferred to third parties on the basis of a legitimate interest, this is explained in this data protection information.

In addition, data may be transferred to other responsible parties if we are obliged to do so by law or by an enforceable official or court order.

Service providers (general)

We commission external service providers with tasks such as sales and marketing services, contract management, payment processing, programming, data hosting and hotline services. We have carefully selected these service providers and monitor them regularly, in particular their careful handling and the security of the data stored with them. All service providers are obliged by us to maintain confidentiality and to comply with the legal requirements. Service providers can also be other companies of the MAVENET.

Transfer to recipients

We may also pass on personal data to recipients based in third countries. In this case, we will ensure before disclosure that the recipient either has an adequate level of data protection (e.g. on the basis of an adequacy decision of the EU Commission for the respective country or the agreement of EU standard contractual clauses of the European Union with the recipient) or your consent to disclosure.

You can obtain from us an overview of the recipients in third countries and a copy of the concretely agreed regulations to ensure the adequate level of data protection. Please use the information in the contact section.

Duration of storage; Retention periods

As a matter of principle, we store your data for as long as this is necessary to provide our online offer and the associated services or we have a legitimate interest in further storage (e.g. we may still have a legitimate interest in postal marketing even after fulfilment of a contract). In all other cases, we will delete your personal data, with the exception of data that we need to retain to fulfil legal obligations (e.g. we are required by tax and commercial law to retain documents such as contracts and invoices for a certain period of time).


If you take part in one of our competitions, we will use your data to notify you of your prize and for the purpose of advertising our products to the extent permitted by law or if you have given your consent. You will find detailed information on the competitions in the respective conditions of participation.

Discount promotions

If you take part in a discount promotion from us, we will use your data to notify you of your profit and for the purpose of advertising our products to the extent permitted by law or if you have consented to this. You will find detailed information on the discount promotions in the respective conditions of participation.

Use of cookies General information

Cookies are small text files that are stored on your computer when you visit an online offer. If you call up this online offer again, your browser sends the content of the cookies back to the respective provider and enables

a recognition of the terminal device. The readout of cookies enables us to design our online offer optimally for you and to make it easier for you to use.

Switching off and deleting cookies

When you visit our website, you will be asked in a cookie layer pop-up whether you want to allow the cookies that are set on our site or whether you want to switch them off in the settings.

If you decide not to allow cookies, an opt-out cookie will be set in your browser. This cookie is used exclusively to assign your objection.

However, switching off the cookies may mean that individual functions on our website are no longer available to you. Please note that for technical reasons, an opt-out cookie can only be used for the browser from which it was set. If you delete the cookies or use a different browser or terminal device, you will have to opt out again.

Cookies that were set by other providers during your visit to the websites of third parties are not covered by this setting.

However, you can delete all cookies at any time via your browser. Please refer to the help functions of your browser for more information. However, this can also mean that individual functions are no longer available to you.

Overview of the cookies used by us

In this section you will find an overview of the cookies we use.

Absolutely necessary cookies

Certain cookies are required in order for us to provide our online services securely. This category includes, for example, cookies that serve to identify or authenticate our users;

  •    Cookies     which temporarily store certain user inputs (e.g. contents of a     shopping cart or an online form);


  •    Cookies     which store certain user preferences (e.g. search or language     settings);


  •    Cookies     which store data to ensure the trouble-free playback of video or     audio content.

Analysis cookies

We use analysis cookies in order to record and statistically evaluate the usage behaviour (e.g. clicked advertising banners, visited subpages, search queries) of our users.

Advertising cookies

We also use cookies for advertising purposes. The profiles created with the help of these cookies on user behaviour (e.g. advertising banners clicked, sub-pages visited, search queries made) are used by us to display advertising or offers tailored to your interests (“interest-based advertising”).

Third-party advertising cookies

We also allow other companies to collect information from our users using advertising cookies. This enables us and third parties to display interest-based advertising to the users of our online service, based on an analysis of your usage behaviour (e.g.

Based on advertising banners clicked on, subpages visited, search queries) in total and not limited to our online offer.

Conversion cookies

Our conversion tracking partners will place a cookie on your computer (“conversion cookie”) if you came to our website via an advertisement from the partner in question. These cookies usually lose their validity after 30 days. If you visit certain of our sites and the cookie has not expired, we and the relevant conversion tracking partner may be able to identify that a particular user has clicked on the ad and been directed to our site. The information collected using the conversion cookie is used to compile conversion statistics and to learn the total number of users who have clicked on the ad in question and been directed to a page with a conversion tracking tag.

Tracking cookies in connection with social plugins

Content and services from other providers (e.g. Facebook, Twitter) are integrated into some pages of our online offer, and these, in turn may use cookies and active components. We have no influence on the processing of personal data by these providers. You can find more information about social plugins in the section Social plugins.

Web analysis

We require statistical information about the use of our online offer in order to make it more user-friendly, to measure reach and to conduct market research.

For this purpose, we use web analysis tools described in this section.

The usage profiles created by these tools using analysis cookies or by evaluating the log files are not combined with personal data. The tools either do not use IP addresses of the users at all or shorten them immediately after collection.

The providers of the tools process data only as processors according to our instructions and not for their own purposes.

For each tool, you will find below information on the respective provider and on how you can object to the collection and processing of data by the tool.

With tools that work with opt-out cookies, it should be noted that the opt-out function is device-specific or browser-specific and is only valid for the device or browser currently in use. If you are using several end devices or browsers, you must set the opt-out on each individual end device and in each browser used.

In addition, you can also prevent the creation of user profiles altogether by deactivating the use of cookies in general; see the section on deactivating and deleting cookies.

Social plugins

We use social plugins from various social networks in our online offering; these are described individually in this section.

When using the plugins, your Internet browser establishes a direct connection to the servers of the respective social network. When this is done, the respective provider receives the information that your Internet browser has opened the corresponding page of our online offer

even if you do not have a user account with the provider or are not currently logged in. Log files (including the IP address) are transmitted by your Internet browser directly to a server of the respective provider and stored there if necessary. The provider or its server may be located outside the EU or EEA (e.g. in the USA).

The plugins are independent extensions of the social network providers. We therefore have no influence on the extent of the data collected and stored by the social network providers via the plugins.

The purpose and scope of the collection, further processing and use of data by the social network as well as your rights and setting options for the protection of your privacy can be found in the data protection information of the respective social network.

If you do not want the providers of social networks to receive data about this online offer and, if necessary, to save or re-use it, you should not use the respective plugins.

Plugins from Facebook

Facebook is operated at by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA, and at by Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland (“Facebook”). An overview of Facebook’s plugins and their appearance can be found here: (; information on data protection at Facebook can be found here: (

Plugins from Twitter

Twitter is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA (“Twitter”). An overview of the Twitter plugins and their appearance can be found here: (; information on data protection on Twitter can be found here: ( Plugins from Google+

Google+ is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). An overview of the Google+ plugins and their appearance can be found here: (; information on data protection at Google+ can be found here: (


This online offer uses the video platform YouTube, which is operated by YouTube, LLC, 901 Cherry Ave. San Bruno, CA 94066, USA (“YouTube”). YouTube is a platform that enables the playback of audio and video files.

When you visit a relevant page of our offer, the embedded YouTube player connects to You-Tube so that the video or audio file can be transmitted and played. In the process, data on YouTube is also transmitted

as a data controller. We are not responsible for the processing of this data by YouTube.

For more information about the scope and purpose of the collected data, the further processing and use of the data by YouTube, your rights and the privacy options you can choose, please see the YouTube privacy policy.


Newsletter with registration; right of withdrawal

You can subscribe to our newsletter as part of our online offer. We use the double opt-in procedure, according to which we will only send you a newsletter by e-mail, mobile messaging services (such as WhatsApp), SMS or push message if you have expressly confirmed the activation of the newsletter service by clicking on a link in a notification. Should you later decide against receiving newsletters, you can cancel your subscription at any time by withdrawing your consent. For e-mail newsletters, the revocation takes place via the link printed in the newsletter, if necessary in the administration settings of the respective online offer. Alternatively, please contact us using the information in the Contact Us section.

External links

Our online offer may contain links to Internet sites of third parties – these are not affiliated with us. Once the link has been clicked, we no longer have any influence on the collection, processing and use of any personal data transferred to the third party when the link is clicked (such as the IP address or the URL of the page on which the link is located), as the behaviour of third parties is naturally beyond our control. We assume no responsibility for the processing of such personal data by third parties.


Our employees and the service companies commissioned by us are obliged to maintain secrecy and comply with the provisions of the applicable data protection laws.

We take all necessary technical and organisational measures to ensure an adequate level of protection and to protect your data administered by us in particular against the risks of accidental or unlawful destruction, manipulation, loss, modification or unauthorised disclosure or access. Our security measures are constantly being improved in line with technological developments.

Users’ rights

Please use the information in the Contact section to assert your rights. Please make sure that we are able to identify you unambiguously.

Right to information and disclosure:

You have the right to receive information from us about the processing of your data. To this end, you can exercise a right of access to the personal information that we process about you.

Right of correction and deletion:

You can demand that we correct incorrect data and – if the legal requirements are met – complete or delete your data.

This does not apply to data that is required for billing and accounting purposes or is subject to the legal obligation to retain data. If access to such data is not required, however, their processing is restricted (see below).

Restriction of processing:

You can demand that we restrict the processing of your data – provided that the legal requirements are met.

Objection to data processing:

You also have the right to object to data processing by us at any time. We will then stop processing your data unless we can prove – in accordance with the legal requirements – that there are compelling reasons for further processing worthy of protection, which outweigh your rights.

Objection to direct marketing:

You can also object at any time to the processing of your personal data for advertising purposes (“advertising objection”). Please note that for organisational reasons, there may be an overlap between your revocation and the use of your data within the scope of an ongoing campaign.

Revocation of consent:

If you have given us permission to process your data, you can revoke this permission at any time with effect for the future. The lawfulness of the processing of your data until revocation remains unaffected.

Data portability:

You also have the right to receive data that you have made available to us in a structured, common and machine-readable format or – if technically feasible – to request that the data be transferred to a third party.

Right of appeal to the supervisory authority:

You have the right to lodge a complaint with a data protection authority. You can contact the data protection authority responsible for your place of residence or your federal state or the data protection authority responsible for us.

Amendment of the data protection notice

We reserve the right to change our security and data protection measures if this is necessary due to technical developments. In these cases we will also adapt our data protection information accordingly. Therefore, please refer to the latest version of our data protection notice.


If you would like to contact us, you can reach us at the address given in the “Data controller” section.

In order to assert your rights, report data protection incidents and make suggestions and complaints regarding the processing of your personal data, we recommend that you contact our Chief Officer for Data Protection:

F. Fisches data protection officer Mavenet GmbH
Altonaer Str. 92
13581 Berlin GERMANY